Terms and Conditions

Reservations

In your interest and in order to prevent misunderstandings, we ask that enquiries/reservations as well as cancellations be submitted in written form.

Cancellation and refunds

  • If we receive your cancellation at least 30 days prior to your arrival:
    There is no cancellation fee.
  • If we receive your cancellation less than 30 days prior to your arrival:
    You will be charged a processing fee of 15.00 EUR, for which you will receive an invoice and which is due immediately.
  • If we receive your cancellation less than 14 days prior to your arrival:
    You will be charged a processing fee of 15.00 EUR per reserved day, for which you will receive an invoice and which is due immediately.

Arrival and departure

  • Check-in for reservations takes place from 1:30 pm at the earliest until 6:00 pm at the latest
  • Late arrivals must be agreed with the reception by telephone / in writing
  • You must vacate your place by 11:00 a.m. at the latest
  • In the event of an earlier departure than reserved the campsite may retain a handling fee of 50% of the cost for the remainder of the booked period
  • In cases of early arrival or later departure, the entire day shall be charged

Periods of Quiet and Pets

The designated rest periods and the speed restriction of 10 km/h must be observed. Period of quiet from 12:30 – 2:00 p.m.

Dogs must be kept on leads and do their “business” outside of the site’s premises. Failure to comply can lead to the guests being asked to leave.

Waste Disposal

The type of waste disposal is written on each of the allocated containers and waste separation must strictly be adhered to in accordance with Austrian law. Anyone who fails to comply will be observed by the permanent camera and given a warning.

Miscellaneous Site Works

We ask for your understanding that brief interruptions may occur due to the daily maintenance work performed at our campgrounds – we thank you for your understanding.

Liability

Schloss Camping GmbH assumes no liability for damages, accidents, losses or other irregularities. All liability for damage due to force majeure, e.g. weather, strike, is excluded.

Guests are obliged to compensate directly for any damage caused by them.

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